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5 Ways to Improve Slack Communication to Strengthen Employee Engagement & Experience

Slack
|
May 16, 2022
|
7
min read
Slack can be a powerful communication tool or harm the way your workforce collaborates. Time is Ltd.’s CTO Cyril Höschl offers his take on 5 ways to improve Slack communication for any organization.

As organizations continue to work in remote and hybrid environments, Gallup reported that employee engagement has declined for the first time in more than a decade. The Great Resignation is a reflection of this trend. Disengaged workers cost U.S. companies $450 - $550 billion in lost productivity every year. On the other hand, they found that highly engaged employees outperform their peers by 147% in earnings per share

In a time when Slack has become the predominant communication tool to collaborate digitally while working from home, it’s critical that business leaders get it right. With instant access to our colleagues, constant communication isn’t always a good thing. In fact, scientific research shows that high quality communication has a significantly stronger relationship with team performance than communication frequency.

Slack offers teams across on-site, hybrid, and remote environments to collaborate, while providing a company culture to transcend online. However, it’s important to establish Slack best practices around employee engagement and communication on the platform because it could be hurting internal collaboration. Here’s 5 tips to empower your teams with Slack communication and improve the employee experience

Why Slack communication policies are needed to improve your work culture  

Establishing a set of guardrails around employee use of Slack is more important than ever as businesses have leveraged the collaboration tool in their digital transformation. We analyzed how our teams at Time is Ltd. used the messaging platform throughout 2021. 

Communication steadily increased on the platform with nearly 200,000 messages written and over 350,000 messages received. Those numbers have a real impact on the bottom line and productivity. First, the total time estimation to read and write those messages amounted to - 5,500 hours, which is equivalent to 3 years of a full time employee! When nearly a third of our workday is spent interacting with others, it’s important that we know how to use that time effectively. 

Full TIL data from 2021: DMs, private, public channels, groups, archived. 

In the words of our People & Data Scientist, Ludek Stehlik, Ph.D., on instant messaging platforms (IM) like Slack: 

Quote from Ludek Stehlik, Ph.D., on instant messaging platforms (IM) like Slack.

If your organization uses Slack, Microsoft Teams, or other digital collaboration tools, read on to learn 5 ways you can effectively use them to foster healthy team communication. 

5 Ways to Improve Employee Engagement Through Slack 

1. Keep company goals transparent, and keep employees in the know 

When working from home, it’s natural that employees can feel out of touch with the organization’s mission. To achieve internal alignment, employees need to know what the mission and vision is, so that strategy and employee deliverables reinforce these goals. Having this knowledge gives employees an understanding of what they should be focused on. 

"Recent research accentuates how important the connections between direction, strategy, goals, and purpose are to an organization’s sustained performance. [...] when people understand and are excited about the direction their company is taking, the company’s earnings margin is twice as likely to be above the median.”  - The Aligned Organization, McKinsey & Company 

Create announcement & feedback channels 

Communication is a two-way street in which transparency is vital. Traditional hierarchy structures can prevent key information from being trickled down. Slack ‘levels the playing the field’, yet information can also become quickly siloed. The easiest way to mitigate that is having a dedicated announcement channel, and a place employees can ask questions or provide feedback. 

  • #updates or #announcement channel 

Having a Slack announcement channel enables administrators to publish key company updates, policies, and wins. 

  • #exec-ama, #feedback 

An AMA (ask me anything) channel can help foster trust by giving employees the space to ask questions, while helping leadership get real-time feedback. 

2. Boost onboarding with networking on Slack 

Joining a company in a remote environment has a set of new challenges. New hires need to feel welcomed, be able to find the right resources, and connect with their colleagues from afar. 

  •  #new_hire channel, #help_onboarding 

Having a dedicated channel for announcing new employees can make them feel welcomed, while encouraging them to foster new connections. Having a channel specifically for onboarding needs can help them get up to speed quickly. 

3. Name slack channels effectively to source information faster 

As organizations grow, so will the number of Slack channels. This can hinder productivity when employees can’t find what they’re looking for or there’s too many redundant channels. When your employees can’t find the right Slack channel or topic that belongs to an existing channel, they tend to create new ones. Understanding the similarity between channels can help companies consolidate them. There’s not a one-size-fits-all rule, but it’s generally wise to discourage private ad hoc groups with more than +/-3, and encourage employees to communicate in public Slack channels. 

Sometimes it makes sense to address a message to +/- 3 people, however, it’s wise to avoid creating larger conversation groups that would have been better suited in a channel (private or public). 

An easy way to evaluate this is by asking - does this conversation include a group of people that are the same members in another existing channel

Having administrators take inventory of your channels can save employees time: 

  • pin important information to the top of the channel 
  • does each channel description reflect its contents? 
  • archive redundant channels 
  • develop clear naming conventions & guidelines for them 
  • encourage channel search 
  • provide an #FAQ_employee channel 

Image Source: Slack 

Slack introduced Channel Search so users can find relevant content, conversations, and channels easier than before. Check out Guru, a company wiki with Slack integration to help employees source information faster. 

4. Let your employees personality & creativity shine 

One of the best things about Slack is that it can make communication a lot more fun. It gives users the ability to send various types of content like videos, memes, GIFs, and respond with reactions/emojis. Employee sentiment can also be gauged through comments and questions. Allow your employees’ personalities to shine; it’s going to make internal comms way more engaging.  

5. Incorporate focus time to cut the noise & empower work to get done 

Slack can be great, but it also encourages people to respond quickly. This can be extremely distracting and take away time from doing high-quality work. Enabling ‘focus time’ hours can be helpful for giving people that much needed time to get work done. Second, it’s important to respect Slack statuses. If someone has a ‘DND’ or calendar emoji, respect their privacy. 

The Takeaway 

Slack has become an integral part of the digital workplace. Like the physical office space, there are certain rules that need to be followed, and Slack should be no different. What’s more, setting up proper Slack guidelines can have a direct impact on productivity and employee engagement. Following these 5 tips can help you improve your workplace culture, better employee engagement, and reduce time sucks. 

Time is Ltd. Slack Analytics offers business leaders a comprehensive picture of how their workforce is using the platform to improve productivity and the employee experience. 

The Evolving Workforce & HR's Identity Crisis
The last two pandemic-filled years have changed the nature of work, and HR leaders are struggling to adapt. That's the main takeaway from our new survey of 255 HR professionals. We went to HR leaders directly to discover the challenges they face with employee engagement, retention, onboarding, and more, and the results paint a picture of HR leaders being at a crossroads. 
See Whitepaper
Article by
Cyril Höschl
Co-Founder and CTO of Time is Ltd., Cyril has a Ph.D. degree in Computer Science with a specialization in Image Processing. Awarded by the International Institute of Advanced Studies in Systems Research and Cybernetics: "​In recognition of excellent pioneering work and significant contribution to the advancement of knowledge in Sociodiagnostics and Sociomapping".
Article by
Cyril Höschl
Co-Founder and CTO of Time is Ltd., Cyril has a Ph.D. degree in Computer Science with a specialization in Image Processing. Awarded by the International Institute of Advanced Studies in Systems Research and Cybernetics: "​In recognition of excellent pioneering work and significant contribution to the advancement of knowledge in Sociodiagnostics and Sociomapping".

See other articles

Back to list

5 Ways to Improve Slack Communication to Strengthen Employee Engagement & Experience

Cyril Höschl
7
minutes
May 16, 2022
Slack can be a powerful communication tool or harm the way your workforce collaborates. Time is Ltd.’s CTO Cyril Höschl offers his take on 5 ways to improve Slack communication for any organization.

As organizations continue to work in remote and hybrid environments, Gallup reported that employee engagement has declined for the first time in more than a decade. The Great Resignation is a reflection of this trend. Disengaged workers cost U.S. companies $450 - $550 billion in lost productivity every year. On the other hand, they found that highly engaged employees outperform their peers by 147% in earnings per share

In a time when Slack has become the predominant communication tool to collaborate digitally while working from home, it’s critical that business leaders get it right. With instant access to our colleagues, constant communication isn’t always a good thing. In fact, scientific research shows that high quality communication has a significantly stronger relationship with team performance than communication frequency.

Slack offers teams across on-site, hybrid, and remote environments to collaborate, while providing a company culture to transcend online. However, it’s important to establish Slack best practices around employee engagement and communication on the platform because it could be hurting internal collaboration. Here’s 5 tips to empower your teams with Slack communication and improve the employee experience

Why Slack communication policies are needed to improve your work culture  

Establishing a set of guardrails around employee use of Slack is more important than ever as businesses have leveraged the collaboration tool in their digital transformation. We analyzed how our teams at Time is Ltd. used the messaging platform throughout 2021. 

Communication steadily increased on the platform with nearly 200,000 messages written and over 350,000 messages received. Those numbers have a real impact on the bottom line and productivity. First, the total time estimation to read and write those messages amounted to - 5,500 hours, which is equivalent to 3 years of a full time employee! When nearly a third of our workday is spent interacting with others, it’s important that we know how to use that time effectively. 

Full TIL data from 2021: DMs, private, public channels, groups, archived. 

In the words of our People & Data Scientist, Ludek Stehlik, Ph.D., on instant messaging platforms (IM) like Slack: 

Quote from Ludek Stehlik, Ph.D., on instant messaging platforms (IM) like Slack.

If your organization uses Slack, Microsoft Teams, or other digital collaboration tools, read on to learn 5 ways you can effectively use them to foster healthy team communication. 

5 Ways to Improve Employee Engagement Through Slack 

1. Keep company goals transparent, and keep employees in the know 

When working from home, it’s natural that employees can feel out of touch with the organization’s mission. To achieve internal alignment, employees need to know what the mission and vision is, so that strategy and employee deliverables reinforce these goals. Having this knowledge gives employees an understanding of what they should be focused on. 

"Recent research accentuates how important the connections between direction, strategy, goals, and purpose are to an organization’s sustained performance. [...] when people understand and are excited about the direction their company is taking, the company’s earnings margin is twice as likely to be above the median.”  - The Aligned Organization, McKinsey & Company 

Create announcement & feedback channels 

Communication is a two-way street in which transparency is vital. Traditional hierarchy structures can prevent key information from being trickled down. Slack ‘levels the playing the field’, yet information can also become quickly siloed. The easiest way to mitigate that is having a dedicated announcement channel, and a place employees can ask questions or provide feedback. 

  • #updates or #announcement channel 

Having a Slack announcement channel enables administrators to publish key company updates, policies, and wins. 

  • #exec-ama, #feedback 

An AMA (ask me anything) channel can help foster trust by giving employees the space to ask questions, while helping leadership get real-time feedback. 

2. Boost onboarding with networking on Slack 

Joining a company in a remote environment has a set of new challenges. New hires need to feel welcomed, be able to find the right resources, and connect with their colleagues from afar. 

  •  #new_hire channel, #help_onboarding 

Having a dedicated channel for announcing new employees can make them feel welcomed, while encouraging them to foster new connections. Having a channel specifically for onboarding needs can help them get up to speed quickly. 

3. Name slack channels effectively to source information faster 

As organizations grow, so will the number of Slack channels. This can hinder productivity when employees can’t find what they’re looking for or there’s too many redundant channels. When your employees can’t find the right Slack channel or topic that belongs to an existing channel, they tend to create new ones. Understanding the similarity between channels can help companies consolidate them. There’s not a one-size-fits-all rule, but it’s generally wise to discourage private ad hoc groups with more than +/-3, and encourage employees to communicate in public Slack channels. 

Sometimes it makes sense to address a message to +/- 3 people, however, it’s wise to avoid creating larger conversation groups that would have been better suited in a channel (private or public). 

An easy way to evaluate this is by asking - does this conversation include a group of people that are the same members in another existing channel

Having administrators take inventory of your channels can save employees time: 

  • pin important information to the top of the channel 
  • does each channel description reflect its contents? 
  • archive redundant channels 
  • develop clear naming conventions & guidelines for them 
  • encourage channel search 
  • provide an #FAQ_employee channel 

Image Source: Slack 

Slack introduced Channel Search so users can find relevant content, conversations, and channels easier than before. Check out Guru, a company wiki with Slack integration to help employees source information faster. 

4. Let your employees personality & creativity shine 

One of the best things about Slack is that it can make communication a lot more fun. It gives users the ability to send various types of content like videos, memes, GIFs, and respond with reactions/emojis. Employee sentiment can also be gauged through comments and questions. Allow your employees’ personalities to shine; it’s going to make internal comms way more engaging.  

5. Incorporate focus time to cut the noise & empower work to get done 

Slack can be great, but it also encourages people to respond quickly. This can be extremely distracting and take away time from doing high-quality work. Enabling ‘focus time’ hours can be helpful for giving people that much needed time to get work done. Second, it’s important to respect Slack statuses. If someone has a ‘DND’ or calendar emoji, respect their privacy. 

The Takeaway 

Slack has become an integral part of the digital workplace. Like the physical office space, there are certain rules that need to be followed, and Slack should be no different. What’s more, setting up proper Slack guidelines can have a direct impact on productivity and employee engagement. Following these 5 tips can help you improve your workplace culture, better employee engagement, and reduce time sucks. 

Time is Ltd. Slack Analytics offers business leaders a comprehensive picture of how their workforce is using the platform to improve productivity and the employee experience. 

Cyril Höschl

The Evolving Workforce & HR's Identity Crisis

The last two pandemic-filled years have changed the nature of work, and HR leaders are struggling to adapt. That's the main takeaway from our new survey of 255 HR professionals. We went to HR leaders directly to discover the challenges they face with employee engagement, retention, onboarding, and more, and the results paint a picture of HR leaders being at a crossroads. 

Read our articles

Want to learn more about how to create  highly collaborative and engaged teams? Check out our blog for key insights and best practices.

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