Back to list

Poor Employee Experience is Leading to High Turnover

Evan James
March 28, 2022
Getting collaboration tools under control is a good first step to changing that

In December 2021, we surveyed 255 human resources professionals in leadership roles at U.S. companies with 500+ employees across a variety of industries, with both remote on-site workforces. 

Against the backdrop of historic labor issues, the research shows a fundamental disconnect between what HR leaders say they're prioritizing, and the evolving expectations of a workforce that has fundamentally changed over the past two years. HR leaders know the issues, and many have the poor retention rates to prove it. 

Poor Employee Experience is Leading to High Turnover

There are myriad issues around meetings, onboarding, and a general lack of insights — but collaboration is a core driver of engagement, productivity, and overall satisfaction. The survey bears this out. 

Nearly all HR leaders (93%) report that insights around collaboration and communication would help managers at their organizations improve productivity of their workforce, which suggests that access to data will be pivotal in addressing these issues. 

Get the full report here

Digital tools are crucial, but their implementation is a serious, ongoing challenge — collaboration technology is right at the top, according to half of HR professionals (53%), and it became more challenging as the pandemic has progressed.

Challenger to Employee Experience

The fact is that the use of email, Slack and IM tools, and video conferencing all doubled over the last two years. That sort of digital transformation typically happens over decades, not a few months. What’s more, 95% of respondents said that the pandemic made such tools, which support communication and productivity, more essential to the organization’s overall success.

In short, digital tools are vital, but measuring, evaluating, and managing their implementation is critical for productivity, collaboration, and employee experience.

Read the survey results here, and don’t hesitate to get in touch with us if you want to start getting collaboration tool sprawl under control.

Evan James

The Evolving Workforce & HR's Identity Crisis

The last two pandemic-filled years have changed the nature of work, and HR leaders are struggling to adapt. That's the main takeaway from our new survey of 255 HR professionals. We went to HR leaders directly to discover the challenges they face with employee engagement, retention, onboarding, and more, and the results paint a picture of HR leaders being at a crossroads. 

Read our articles

Want to learn more about how to create  highly collaborative and engaged teams? Check out our blog for key insights and best practices.